Background

Our Acne in Review Treatment team was intrigued to discover Skin iD, a personalized acne treatment system offered by Neutrogena. While most Neutrogena products are available in stores, Skin iD is available exclusively online or by phone.

The Skin iD website takes you through a 20 question profile to determine your skin type, current product usage and lifestyle. Your answers are analyzed and a unique skin regimen is recommended to meet your needs.

Specifically, Skin iD offers…

•    More than 25 Personalized Skin Care Regimens
•    Clinically Proven Results
•    Access to a Dermatologist to Answer All Your Questions
•    A 60 Day 100% Money Back Guarantee

Ingredients
Depending on your unique profile, Skin iD has more than 25 different skin care combinations. Our Acne in Review Treatment staffers was offered a plan that included a foam cleanser, anti-acne treatment and facial pads.

The foam cleanser contains a formula of 0.5% salicylic acid that exfoliates dead skin and clears pores. The oil-free cleanser uses botanical extracts to reduce redness and irritation with daily use.

The anti-acne treatment should also be used daily and relies on a formula containing 2.5% prescription-grade benzoyl peroxide. Regular readers of Acne Treatment know that benzoyl peroxide is the #1 ingredient to kill acne-causing bacteria.

The ultra-soft facial pads contain a higher concentration of salicylic acid than the foam cleanser. The 2% salicylic acid formula wipes away dirt and dissolves oil on contact. All that’s left is your brilliant, natural glow!

Website
Our Acne Treatment team had a lot of fun at the Skin iD website. With interactive features and cool graphics, there’s a lot to explore!

Using a clean white background with blue highlights, the website is as attractive as it is informative. Don’t miss the comprehensive resource section about acne, its causes and treatments. You can also learn all about the history of Skin iD and why it may be right for you.

Lifestyle
Swing by Skin iD TV to see video testimonials of happy users from teens to twenty-somethings. You’ll also find actress Gabrielle Union and Hayden Panettiere of Heroes fame who swear by Skin iD. Even American Idol runner-up Katharine McPhee is a believer!

But Skin iD seems to be mainly interested in hearing from folks like you who have struggled with acne for year. Their success story section is filled with 5 pages of before and after photos and customer comments. Our Acne Treatment team loved seeing all that success but would have preferred larger before and after pics.

Pros
Neutrogena is certain that Skin iD will work for you. They guarantee that you’ll see results within 14 days, and if you are not convinced by day 60, you get your money back!

We love that Skin iD doesn’t just say it works, but also backs up its claims with clinical proof. In their trials, 100% of users saw improvement in their complexion. Wow!

With a comprehensive site and loads of information, you can be confident that Skin iD provides high quality products that are proven to work.

Cons
Although our Acne Treatment staff loved the interactive skin evaluation, we were frustrated that the site did not “remember” the recommended skin care plan. We discovered that once a recommendation has been made, you must immediately make a purchase or register your personal information with the site. Otherwise, if you click on any other link, you lose your results and have to retake the evaluation.

As with many products, Skin iD customers will be automatically enrolled in an auto-ship program. Unless you cancel, you can expect to be automatically charged $39.90 plus $6.95 shipping and handling for a 60 day supply.

Tricks
Skin iD is currently offered a couple special deals. With your initial purchase, you will receive a free travel bag ($10 value) and a free spot treatment ($10 value). In addition, with a purchase of more than $50, your shipping is free!